Spa Etiquette & Frequently Asked Questions

Please bring a swimming costume with you. You may also wish to bring a second one if you would prefer to change into something dry during your visit. We will provide you with a towel and robe.

If you are staying at the Resort and would like to use the spa facilities before hotel check-in at 3pm, we recommend bringing a separate spa bag alongside your overnight luggage. We can safely store your luggage for you.

We also have a fully equipped gym, so don't forget your gym kit and trainers if you would like to make use of it during your stay.

We recommend arriving at least 30 minutes before your first spa treatment. This gives you plenty of time to check in, change, and familiarise yourself with the Spa before your appointment begins.

To help us keep appointments running on time, we ask all guests to arrive promptly. If you arrive late, your treatment time may need to be reduced.

Yes. All treatment times include a five-minute consultation. This allows our therapists to understand your requirements and tailor the treatment to your needs.

Yes. We strongly recommend booking any additional treatments before your arrival to avoid disappointment, as availability may be limited on the day.

Yes. Our double treatment rooms are ideal for couples or friends who would like to enjoy their treatment time together. Double treatment rooms are subject to availability, so we recommend requesting one when you make your booking.

The minimum age for spa treatments and access to our spa, poolside, and thermal facilities is 16.

Children's swimming times in the pool are from 9am to 10am and from 4pm to 5pm.

If you are pregnant, or think you may be pregnant, please let us know before your visit. This allows our team to advise you on the treatments and facilities that are most appropriate for you.

If you are undergoing or recovering from cancer treatment, please let us know in advance of your visit. Our team can then advise you on the most suitable treatments and facilities for your individual circumstances.

Yes. It is important that you tell us about any health conditions, allergies, medications, or injuries that could affect your choice of spa treatment or exercise.

When you arrive, you will be asked to complete a health and lifestyle questionnaire so that our team can recommend the most suitable treatments and facilities for you.

The Spa is designed to be a calm, quiet, and relaxing environment, so we ask that mobile phones are not used.

We also ask guests to speak quietly in the Thermal Suite, treatment corridor, and relaxation lounge. Please treat these areas as whisper zones so that everyone can enjoy their time at the Spa.

We ask all guests to respect the calm and relaxing environment of the Spa. Rowdy or excessively loud behaviour may result in guests being asked to leave the Spa.

The treatment area is available only to guests aged 16 and over.

No. Guests are not permitted to bring their own alcohol into Formby Hall Spa under any circumstances.

Yes. Lockers are provided for your individual use during your visit. However, we recommend that you do not bring valuable items into the Spa.

Formby Hall cannot accept responsibility for the loss of or damage to personal belongings.

Full payment is required at the time of booking to secure your appointment.

We require at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 48 hours' notice, or failure to attend your appointment, will result in the booking being cancelled and payment being retained.

Yes. Please let us know about any dietary requirements before your arrival and our team will do everything possible to accommodate your request.

The Spa is open Monday to Sunday from 8am to 7pm.

When you arrive at Formby Hall Golf Resort & Spa, please make your way to the Spa Reception or Resort Reception, depending on your treatment or package.

One of our team will be there to welcome you and help you begin your visit.

We reserve the right to temporarily withdraw any facility from use when essential maintenance is required.

We want you to make the most of your time at the Spa. If there's anything we can do to help, please contact us before you arrive or speak with a member of our team on the day.