Formby Hall's Health Club Frequently Asked Questions

Yes. When you join our Health Club, you'll agree to an initial commitment period, as outlined in your membership agreement. If you're paying monthly, your membership will continue automatically after this period at the applicable membership rate.

If you've paid for your full commitment period in advance, your membership will end automatically when that period expires.

You can pay your membership fees annually or through monthly Direct Debit payments, depending on your membership agreement.

Monthly payments are collected on or around the 1st of each month. If you have a joint membership, payments will be collected from one nominated bank account.

Yes. We periodically review our membership fees to reflect the services and facilities we provide.

If your monthly or annual membership fee changes, we'll always give you at least 30 days' written notice.

If a Direct Debit payment is unsuccessful, we'll contact you and attempt to collect it again later that month.

If the payment remains outstanding, your access to the Health Club may be suspended until your account is brought up to date.

Payments overdue by more than 30 days will incur a £25 administration fee. Repeated missed payments may result in cancellation of your membership.

Yes. You'll need to provide written notice of your intention to cancel, giving at least one full calendar month's notice, subject to your membership commitment.

You can email your cancellation request to membership@formbyhallgolfresort.co.uk .

Once we've received your request, we'll confirm your membership's end date. If you haven't received confirmation within 10 days, please contact us.

Of course. You have 14 days from the date of your membership application to change your mind.

Simply let us know in writing within this period. If you haven't used our facilities, you'll receive a full refund. If you or anyone linked to your membership has used the Health Club, we'll deduct a proportionate charge for the period of use and refund the remaining balance.

We understand that circumstances can change. You may apply to suspend your membership for up to nine months in cases of ill health or significant changes in personal circumstances.

You'll need to submit your request in writing, provide supporting evidence and give one full calendar month's notice.

During your suspension, a monthly charge equivalent to 25% of your usual membership fee will apply. Memberships cannot be suspended retrospectively.

Yes, members may bring guests to enjoy our facilities, subject to the applicable guest fee and Health Club rules.

Guest fees are set by the Health Club, and all guests are expected to follow the same safety and behaviour guidelines as our members.

Yes, children are welcome to enjoy our Leisure Pool during designated swimming times.

Children aged 15 and under must always be supervised by an adult member and cannot use the gym, Spa Pool or thermal facilities.

Children aged three and under must wear swimming nappies in the pool.

Yes. You'll need your active membership card to access our Health Club facilities and receive any applicable membership discounts.

For everyone's security, we may also ask for additional identification. If your card is lost, a replacement can be issued for £10.

Membership cards are personal and cannot be shared with anyone else.

Yes, lockers are available for use during your visit.

Please remember to take your belongings with you when you leave, as lockers are opened at the end of each day and items left overnight may be removed.

We recommend keeping valuables secure, as we cannot accept responsibility for loss or theft of personal belongings.

We ask all members and guests to wear appropriate clothing and footwear for the facilities they're using.

Suitable gym clothing and footwear should be worn when exercising, and swimwear should be reserved for the pool and spa areas.

We also ask everyone to shower before using our pools and thermal facilities.

To respect everyone's privacy and comfort, photography is not permitted in the pool area, gym or fitness studios without prior permission from our team.

Occasionally, we may need to close certain facilities for essential maintenance, repairs or refurbishment.

Membership refunds or credits are not normally provided during these closures unless we've specifically stated otherwise.

Our team is always happy to help with questions about your membership, payments, cancellations or changes to your circumstances.

For membership enquiries, please email membership@formbyhallgolfresort.co.uk .

You can also speak to our team at Health Club Reception during your visit.