Food & Beverage Assistant
We are looking for exceptional and experienced Food & Beverage Assistants to join our Team!
What we are looking for
We are looking for a team player with a minimum of 2-3 years of proven experience in a similar position in a hotel. You will consistently deliver the highest standard and quality of customer service, thereby ensuring that our guests have a memorable experience in all F&B areas and that service expectations are exceeded.
You will have the ability to work well with all team members in the F&B departments, follow leadership instructions and work to a high standard in a busy environment.
What's the Role?
Warmly welcome guests to F&B areas, to efficiently take their order and answer any questions they may have.
Ensure service delivery is of the highest standard at all times.
Remain attentive to guests at all times, checking that they are happy with their choice of food and /or beverage; that glasses are replenished; new orders are taken.
Maintain a comprehensive knowledge of the food and beverage menu and any specials of the day, including an ability to inform guests of menu content with regard to food
Contribute to increased F&B revenues by upselling from the food and beverage menus.
Ensure all tables are set to the correct standard for the breakfast, lunch, dinner and events service within all F&B areas.
Ensure all cutlery, linen, glassware and crockery are clean and polished and presentable in line with the Resort standards.
What's the Role?
Ensure that all mise en place is correct and in situ.
Ensure the prompt clearing and cleaning of tables both during service and when guests leave, including resetting of tables and chairs to their default position.
Ensure that cleanliness and hygiene standards are met at all times and to ensure that everything is tidied away at the end of each shift ready for the next
Take responsibility for taking immediate remedial action (or escalating to management) if there are any problems/complaints.
Proactively and collaboratively work with all team members in the F&B department to ensure a consistent, seamless service is delivered to all
Check all guest account signatures and ensure all bills are settled.
Respect the privacy and confidentiality of our guests.
The Perks
Generous recommend a friend scheme
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
Discounts on hotel food and beverages
Recognition incentives
Team Member Events
Complimentary meal on duty in the Team member canteen
Free parking for cars, mopeds, scooters and bicycles