If you are an aspiring and ambitious individual, with a passion for the hospitality industry and a drive to make a real difference, then Formby Hall Golf Resort & Spa has an amazing opportunity for you!
The Job Description
What you'll do
The Receptionist will provide a high-quality service to our guests and ensure that all duties are being carried out in an efficient and professional manner in line with the standards required by the Resort. You will have excellent management, organisational and administration skills, you will ensure that both you and your colleagues provide an efficient and effective service to all guests.
We have a positive and vibrant working atmosphere and offer a range of benefits including development opportunities for staff at all levels.
The primary objectives will be:
Responsible for the Statuary accounts of Formby Hall Golf Club Ltd.
Responsible for organising and developing the accounts from Formby Hall Golf Resort and Spa and to deliver the Resort’s relevant information in an accurate and timely manner.
The daily duties
Check guests into the hotel in a friendly and efficient manner, allocate rooms and distribute key cards.
Check guests out of the hotel and prepare their bills and take payment.
To ensure that the reception desk and area are kept clean and tidy.
To ensure effective communication with the housekeeping team regarding guests, room status reports and VIP’s who may require additional products.
Shared responsibility for the switchboard and directing customer’s calls to the correct location.
Answering questions about the Hotel facilities and the surrounding area.
You should be confident and be able to work on own initiative.
Discounted hotel accommodation for yourself, friends and family
Discounted food and beverage at the hotel
Discounted use of our award-winning spa
Free on-site parking
Free staff lunch
Departmental incentive schemes