COVID 19 – Health and Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. These in-depth cleanliness and disinfection protocols were created in partnership with Shield Safety Group and are designed to ensure your safety and peace of mind from check-in to check-out.

WHAT ARE THE PROTOCOLS?

A resort wide protocol is currently being actioned at the resort. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the protocols. Our resort managers are being briefed and continuously updated on these protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us.

 

1. Physical & Social distancing

Implement physical distancing measures throughout the hotel, using Floor stickers, Queuing guidelines & one-way flow system.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel & resort, paying particular attention to high-touch points.

3. Air circulation

Improve air circulation processes to increase air quality, were possible improved ventilation with external doors being open.

4. Protective barrier

Installation of protective screens at the Hotel, Golf and Leisure Reception desks.

5. Sanitizing stations

Install alcohol-based hand sanitizing stations near the Hotel, Golf and Spa entrance as well as around all public areas.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

7. In Room Cleaning

Information card highlighting the high touch points cleaned within all our guest bedrooms. Once all rooms are clean all rooms will be sealed on completion ready to welcome all our guests.

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

9. TV remote

Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linen

Wash all linen at a high temperature for optimal disinfection.

11. Leisure, Spa and Golf areas

Provide sanitizer and disinfectant wipes in our Spa, leisure and Golf Areas. High touch point cleaned on a regular basis. Golf Trollies and Buggies Sanitized before and after each use.

12. Express check-out

Express check-out provided to minimize contact with team members.

13. Methods of payment

Cash-free methods of payment available.

14. Grab and Go Breakfast

Offer individually packaged and other grab-and-go food options at Breakfast.

15. Bars and Restaurants

Space tables apart in restaurants and bars to provide physical distancing. Single use Food and Beverage menus.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.  Single use condiments used in all food outlets.

17. Team training

Team members provided with a comprehensive hygiene and prevention training program.

18. Team member temperature checks

Administer temperature checks for team members and suppliers.

19. Team member PPE

Provide team members with personal protective equipment. Face masks and Shields available to all staff members